Everything we do is about providing value to our customers and achieving results!

We have a phrase that live and die by at Vantage Agora, "Do one thing and do it better than anybody else in the world". We measure ourselves by the results we achieve for our customers. We pondered long and hard on how to present the work that we have done and the value that it has generated. We finally decided to put up the results of the work that we have done and reactions from customers on the work done. You be the judge.

Productivity

Examples, examples, examples…- Sir Albert Einstein

Customer 1: Had 40% of new business queries unfulfilled to the extent they were losing 20% of new business because they simply could not get answering them.

Result: They engaged with the VA team to reduce the outstanding backlogs by processing 11472 queries within six months and brought the turnaround times from over 40 days out to 24 hours. More importantly, this improved productivity which helped them get the organization to the next level in the bad economy. Please see case study 1 for more details. Customers have called this improved productivity as “Game changing!"

Customer 2: Had an issue of making sure that they improved their turn around time on rush accounts. They were losing a lot of accounts because they could not get any of the rush order that yielded most returns because they had downsized their operations so much that their operations could never cater to any rush orders.

Result: They contacted VA. Our certified professionals helped them convert their business into a 24x5 operations. This has helped them get their accounts turned around in 24 hours even on US holidays which has helped the customer immensely in growing their business.

Quality

Value is numbers achieved!

Data collected across all customers in the last year+:

• Records processed      = 56,251 (Around half a million failure points)
• Quality defects            = 292 (= 4.6) Please follow this link to learn about Six Sigma & why these numbers are very impressive
• Timely defects             = 2 (= 5.8) Please follow this link to learn about Six Sigma & why these numbers are very impressive
• Customer satisfaction = 100%. Please see customer testimonials

These are the kinds of benefits that you can expect from VA services as a customer. Just these numbers alone should make you want to work with us!

 We can make a positive difference to your organization too. Please feel free to contact us to learn how we can help your organization.

Revenue

How to stay alive in this economy -VA Research

Revenue is a direct function of sales growth. Most sales happen because sales people are:

• Knowledgeable and can communicate with your customers and agents. Our customers having their VA teams help them with all support functions for their subject matter experts. Please see case study 2 for details. This has come with added benefits of increased customer satisfaction and job satisfaction/career growth to the best employees.
• Quick to respond. With VA our customers have become a 24x5 operation. Becoming a 24x5 operation has increased turnaround time that has helped them close more business and increase their revenue.

Operational Costs

Customers that have worked with VA have saved over 30% operational cost efficiencies.

Go on and make the call. We are sure we can help you too.