Blogs

Data Visualization Means Business Intelligence

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By, Yuvraj Naidoo, IT Manager Many companies work in industries that consume such high volume of structure and unstructured data that it qualifies as Big Data. Business owners and managers share a common pain point on how to harness the Big Data their businesses consume in a way to decipher historic trends, seasonal fluctuations, and […]

Data Visualization is Key to CRM Success

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By, Arvind Gopalakrishnan, VP Customer Experience For businesses, keeping track of contacts is imperative to maintaining strong customer relationships and building new connections with prospects. But traditional Customer Relationship Management (CRM) solutions have come a long way from simple contact management systems to more sophisticated and complex databases that facilitate closer connections with customers, sell more […]

Get More Out of Your Business Process Outsourcing Solution

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By, Mike Fieseler, VP of Business Development In today’s busy world, insurance agency leaders don’t have time to waste if they want to remain competitive and profitable. Contracting certain business functions and augmenting staffing needs is a strategic and effective solution; however, some business leaders are hesitant to rely on a workforce they can’t actually see. […]

Spring Training

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By, Ellen Cvelbar, Graphic Designer & Brand Advocate As a lifelong baseball fan, I look forward to the beginning of the new season. As I think about the start of a new season in Major League Baseball, I am reminded of spring training’s purpose. Spring training gives players an opportunity to try out to win […]

Are the Motivations of Businesses and Employees Aligned?

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by Cherie Widener, Business Operations Manager, Vantage Agora   ARE THE MOTIVATIONS OF BUSINESSES AND EMPLOYEES ALIGNED? Motivation is what drives action in all of us. What motivates us in the workplace? Is what motivates business owners the same as what motivates employees? In short, employees can be motivated by any or all the following: […]

Operational Excellence Certification is as Easy as 1-2-3

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By Thomas Balla, Customer Experience Specialist   Operational Excellence (OX) is the practice of ‘Doing More with What You Have’ by optimizing all aspects of your company’s operations. Companies that achieve Operational Excellence increase productivity, save money, eliminate inefficiencies, and are continuously improving their performance day-over-day. While many companies assume their operations are optimized, most […]

The BIG NFL GAME – Logistics

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By, Dawn Kreager Many people are interested and get wrapped up in the season ending BIG NFL GAME each year. But what compels individuals to give up their Sunday evening to watch the game on the big screen or to spend a large amount of money to be at the game? We have broken it […]

Switch to the Next Generation of BPO

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By Bryan Fields, Senior Sales Representative Business Process Outsourcing (BPO) is an industry that generates over $100 billion annually with a handful of giants in the marketplace. These giants dominate the BPO industry due to their global brand recognition and ability to acquire companies to gain market share and block out competitors. Unfortunately, this has […]

Invest in Following the Money

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Invest in Following the Money By Tad Lague, Senior Sales Executive   Introduction The biggest blockers to significant growth year-over-year for many small to medium sized insurance agencies are based on bandwidth constraint with having fewer employees on staff. While these firms typically have more tenured and experienced staff on their payroll, smaller insurance agencies […]

Established, Recognized, and Respected

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OPEX Week Business Summit is the next stage of PEX Week which has been the largest Operational Excellence event in the global arena. It is organized by the Process Excellence Network to develop more ideas, strategies, and innovation to keep up with the expanding world of Operations, Processes, and Performance.  With over 120,000 members, PEX […]

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