Author: vantage_agora

Get More Out of Your Business Process Outsourcing Solution

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By, Mike Fieseler, VP of Business Development In today’s busy world, insurance agency leaders don’t have time to waste if they want to remain competitive and profitable. Contracting certain business functions and augmenting staffing needs is a strategic and effective solution; however, some business leaders are hesitant to rely on a workforce they can’t actually see. […]

Spring Training

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By, Ellen Cvelbar, Graphic Designer & Brand Advocate As a lifelong baseball fan, I look forward to the beginning of the new season. As I think about the start of a new season in Major League Baseball, I am reminded of spring training’s purpose. Spring training gives players an opportunity to try out to win […]

Are the Motivations of Businesses and Employees Aligned?

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by Cherie Widener, Business Operations Manager, Vantage Agora   ARE THE MOTIVATIONS OF BUSINESSES AND EMPLOYEES ALIGNED? Motivation is what drives action in all of us. What motivates us in the workplace? Is what motivates business owners the same as what motivates employees? In short, employees can be motivated by any or all the following: […]

Operational Excellence Certification is as Easy as 1-2-3

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By Thomas Balla, Customer Experience Specialist   Operational Excellence (OX) is the practice of ‘Doing More with What You Have’ by optimizing all aspects of your company’s operations. Companies that achieve Operational Excellence increase productivity, save money, eliminate inefficiencies, and are continuously improving their performance day-over-day. While many companies assume their operations are optimized, most […]

The BIG NFL GAME – Logistics

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By, Dawn Kreager Many people are interested and get wrapped up in the season ending BIG NFL GAME each year. But what compels individuals to give up their Sunday evening to watch the game on the big screen or to spend a large amount of money to be at the game? We have broken it […]

Switch to the Next Generation of BPO

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By Bryan Fields, Senior Sales Representative Business Process Outsourcing (BPO) is an industry that generates over $100 billion annually with a handful of giants in the marketplace. These giants dominate the BPO industry due to their global brand recognition and ability to acquire companies to gain market share and block out competitors. Unfortunately, this has […]

Telecommuting in the Insurance Industry

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Telecommuting in the Insurance Industry by Mike Fieseler Vice President Business Development, OX Insurance   There are countless reports that validate the statement that 10,000 baby boomers retire every day. This statistic has been true for the past 6 years and is expected to continue through 2030 – another 13 years, including 2017. That is […]

OX Logistics Case Study – What Is Our Billing Backlog Anyway?

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  OX Logistics Case Study – What Is Our Billing Backlog Anyway? by Dawn Kreager Global Logistics Operations Manager, OX Logistics Problem Statement Companies in the moving and storage industry collectively bill $12.6 billion annually with a preponderance of those billings coming during the peak season of May through September. Having 60% or more of annual revenue […]

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