Best way of learning a trade secret

Best way of learning a trade secret

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In the last few months we have had several of our customers and prospects visit our offices at Vantage Agora. In all these visits we have learnt that the best way to know about a trade secret is to ask!

 

“What???”

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Our customers visiting Vantage Agora want to find out how their Vantage Agora teams are able to achieve quality standards of less than 0.01% error when their internal teams had error percentage in the double digit range.

 

Some people in our organization were skeptical about sharing our processes and trade secrets. However we decided to go ahead and share our operational excellence structure with all our customers.

 

From their part our customers, are thorough professionals and honest business people. They accepted that we were doing something right and flew down all the way to India to understand the system and meet their teams.

 

We advised our teams to openly and honestly share all our best practices in ‘Lean Six Sigma for Services‘ for our ‘P&C Insurance Back-Office‘ work that we do for these customers. We showed them how we enable ‘Operational Excellence’ using the Club VA!

 

After the visits, our customers were delighted with the progress we were making, the team and the especially Club VA.  So much so that, literally everyone of them have decided to buy and implement Club VA for their own organizations to help them achieve ‘Operational Excellence’.

 

The answer is simple. Go on and ask. You might just get the best answers for your business. Go on and make the call. We are sure we will be able help your business as well!  

About Vantage Agora:

Vantage Agora (VA) is a global provider of social enterprise networks software products for operational excellence and back-office solutions for operations excellence along with consulting services for companies in the insurance, finance, and healthcare sectors. As a SSAE 16 Type II audited company, Vantage Agora utilizes advanced data processing and quality control systems on a secured network to ensure efficient, comprehensive management of back-office functions such as insurance, financial, and administrative tasks. Founded in 2004, Vantage Agora has offices in Cleveland and Dallas.

 

Harsha

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