Logistics News

When Customer Service No Longer Serves the Customer

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By, Dawn Kreager, Global Logistics Operations Manager Delivering good customer service is at the heart of all successful moving and storage relationships. Customer Service, in a general sense, measures the experience that a customer has with a company throughout the life cycle of a household goods (HHG) move: estimate, scheduling, packing, loading, transit, storage, unpacking, billing, […]

The BIG NFL GAME – Logistics

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By, Dawn Kreager Many people are interested and get wrapped up in the season ending BIG NFL GAME each year. But what compels individuals to give up their Sunday evening to watch the game on the big screen or to spend a large amount of money to be at the game? We have broken it […]

OX Logistics Case Study – What Is Our Billing Backlog Anyway?

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  OX Logistics Case Study – What Is Our Billing Backlog Anyway? by Dawn Kreager Global Logistics Operations Manager, OX Logistics Problem Statement Companies in the moving and storage industry collectively bill $12.6 billion annually with a preponderance of those billings coming during the peak season of May through September. Having 60% or more of annual revenue […]

Amazon to Fly

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Amazon to Fly It’s official now. Amazon has completed a deal to run its own air freight delivery operation flying 20 used Boeing 767 cargo jets. On Thursday, September 29th, a fleet of Amazon vans rolled up in the Los Angeles International Airport and was filled with almost 150 packages per truck. This was the first step […]