Logistics News

Once Upon a Time Freight Bill Audit Made Sense….

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By, Nishan Kumar, Assistant Trainer Once upon a time manufacturers, shippers, and other supply chain companies entered in contracts with transportation companies for guaranteed rates for specific lanes that carry specific cargo at a specific weight for specific miles. Despite the carefully negotiated contracts by logistics engineers, experienced logistics professionals and buyers, the accuracy of […]

Delivering Great Customer Service in 4 Simple Steps

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By, Catherine Meleeta, Logistics Manager For the Moving & Storage industry, the peak season is in full swing. Moves of all kinds are happening seemingly around the clock: Local, Intrastate, Interstate, International, etc. Generally speaking, for those working with a licensed and bonded mover affiliated with the American Moving & Storage Association, are served without […]

Just-In-Time Staffing

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By, Ashley Luczaj, Operational Excellence Manager Companies in the Moving & Storage Industry face the staffing yo-yo effect every peak season. As the Summer moving season ramps up, companies begin hiring seasonal workers, train them, and slowly put them into production. While this process seems easy enough, the truth is the process is too cumbersome, expensive, […]

Telematics and the Hawthorne Effect

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By, Dawn Kreager, Global Logistics Operations Manager Telematics is a generic term to describe a wireless device to transmit data in real time back to an organization. Oftentimes, the information contained in the telematics device is only retrieved when a crash happens or when a service failure occurs. When these instances occur, the telematics device will […]

When Customer Service No Longer Serves the Customer

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By, Dawn Kreager, Global Logistics Operations Manager Delivering good customer service is at the heart of all successful moving and storage relationships. Customer Service, in a general sense, measures the experience that a customer has with a company throughout the life cycle of a household goods (HHG) move: estimate, scheduling, packing, loading, transit, storage, unpacking, billing, […]

The BIG NFL GAME – Logistics

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By, Dawn Kreager Many people are interested and get wrapped up in the season ending BIG NFL GAME each year. But what compels individuals to give up their Sunday evening to watch the game on the big screen or to spend a large amount of money to be at the game? We have broken it […]

OX Logistics Case Study – What Is Our Billing Backlog Anyway?

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  OX Logistics Case Study – What Is Our Billing Backlog Anyway? by Dawn Kreager Global Logistics Operations Manager, OX Logistics Problem Statement Companies in the moving and storage industry collectively bill $12.6 billion annually with a preponderance of those billings coming during the peak season of May through September. Having 60% or more of annual revenue […]

Amazon to Fly

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Amazon to Fly It’s official now. Amazon has completed a deal to run its own air freight delivery operation flying 20 used Boeing 767 cargo jets. On Thursday, September 29th, a fleet of Amazon vans rolled up in the Los Angeles International Airport and was filled with almost 150 packages per truck. This was the first step […]