Sorry I missed writing my blog last week. I was too hurt and drugged up from cuts and bruises I received from a freak auto accident where an automobile crashed into me as I was crossing the street last Tuesday!
Even as the plastic surgeon closed up my final wounds (in his vain effort to pretty me up) I was wondered how the organization would cope without me. Before I could get to think more about it I was drugged beyond hope. The next thing I know it was Friday!!!!
I dragged myself out of bed to the nearest computer and opened Club VA and in a matter of 10 minutes I knew exactly where we stood on all customers. I didn’t understand the status of one of the customer matrix (Dashboard) and checked with the customer account lead right on Club VA without talking to anyone or having to send them an email. Next I wanted to find out about every one of the customer ramp ups. Two more clicks later, I was up to date on that.
With the customers looking good, I checked on the tasks that were assigned to me and the my follow-ups all from one place. I made sure that I assigned a couple of tasks to others who could cover for me. I also moved out one of the task to a later date. Club VA automatically sent a message out to our customer requesting for a later date.
Finally, I sent out a message (In the Club VA) to all the leads across the company (In three different locations) requesting them to be prepared for the results of their 1-1s with their teams in our operations call next week.
Just like that, within a span of 30 minutes, I was all caught up with everything happening in the organization over last week.
This was no accident. We have carefully evolved our enterprise social networking platform Club VA to help us for this VERY situation!
Situations that can kill your company despite good delivery in good market conditions:
- Excess growth and your company is caught without scalable processes
- Lack of leadership guidance and reach
No surprises here!
Now just evaluate your own organization by answering a few questions to help you prepare for any unforeseen situations like the ones we faced.
- Can you tell everything about your organization without checking with five people that report to you?
- Can you look at a tool/platform, see numbers in it, and trust the numbers enough to be sure that you are marching towards the goal that you have set up for the organization?
- Are you sure that you can take that well deserved vacation and switch off the phone for a week knowing fully well the organization will execute on its set mission without missing a beat?
With Club VA you can.
If you are interested in ensuring that your company not only survives the ‘Connected World‘ and in fact leverages from it, please do make the call and contact anyone of us at Vantage Agora. Club VA can help!
About Vantage Agora:
Vantage Agora (VA) is a global provider of social enterprise networks software products for operational excellence and back-office solutions for operations excellence along with consulting services for companies in the insurance, finance, and healthcare sectors. As a SSAE 16 Type II audited company, Vantage Agora utilizes advanced data processing and quality control systems on a secured network to ensure efficient, comprehensive management of back-office functions such as insurance, financial, and administrative tasks. Founded in 2004, Vantage Agora has offices in Cleveland and Dallas.