Over the last 20+ years of my work experience I have met over 500 CEOs ranging from small to companies to fortune 100 (even government officials). In interacting with them I have come up set of reasons why some of them succeed and others don’t.
Answer the questions below to rate yourself against the best of the best CEOs in the world.
Customers and Market:
- Do you know the top 5 revenue customers for your company and is your executive leader spending proportional time on these accounts?
- Do you know the top 5 customers that will be your biggest customers in the next one year and is your sales and account management teams spending time with them in the same proportion?
- Who is your biggest competition and how many dollars have you lost to them in the last one year? Can you get this data without asking for someone in the sales and marketing department?
- What is the one reason that customers buy your goods and service and if we ask a set of 5 customers and 5 employees (picked randomly) would they agree with you on this?
- What is the one reason that customers do NOT buy your goods and service and if we ask a set of 5 customers and 5 employees (picked randomly) would they agree with you on this?
- What is your biggest growth or concern area in the next three months? What is your plan to get this achieved? How far are you in getting this plan achieved? Do you have an actual written plan to achieving this? Is your team tracking this every week and are you all measuring it in the same place?
People, Process, Performance:
- Exactly, how many employees do you have today? Who are the top 5 employees in your organization? Mark this as “Yes” if you know your HR department is going to agree with you.
- What is the one place where everyone in your organization go to check the status or health of the organization and is this the same place where you go to check the health of the organization?
- Without picking up the phone and checking with a person can you tell how many products/services in your organization meet customer expectation and how many don’t’?
- How many products/services do you have in your organization and how many of them are profitable? Mark this as “Yes” if your CFO is going to agree with you 100% on this?
- What are is your biggest cost? Do you have a written plan to control this? At this stage in the year are you on target achieving this goal? Mark this as “Yes” if your CFO is going to agree with you 100% on this?
- What is the biggest initiative that you are working on today? Do you have a success/failure criteria set up for this initiative? If you go ahead and pick up 5 people randomly in the organization will they tell us what this initiative is? If you think all 5 are going to answer in positively, mark the answer as “Yes”.
Now… for the results.
Add up all your “Yes” answers.
10+ Yes: If you have answered 10 or more questions with a “Yes” then you are on your way to becoming the best of the best if you already are not. You have all the time in the world for people and important activities of both your company and your life. You are the kind of person that others should be following.
8+ Yes: You are getting there but you have a lots of issues. You seem to be doing things right but you never get the time to take spend time playing golf or enjoying quality time with family and important people in the organization. You feel you need to have 10 more of you to help ensure that the job gets done correctly.
Below 8: You need help. Your organization seems to consume you completely. Despite your best efforts and hiring the best resources that money can buy, your plans are not met. You seem to be struggling to hold on to good people and good customer.
If you liked this article and/or if you need any help in getting to 12 “Yes” please feel free to contact anyone of us at Vantage Agora.
About Vantage Agora:
Vantage Agora (VA) is a global provider of back-office solutions, social enterprise networks software products for operations excellence along with consulting services for companies in the insurance, finance, and healthcare sectors. As a SSAE 16 Type II audited company,Vantage Agora utilizes advanced data processing and quality control systems on a secured network to ensure efficient, comprehensive management of back-office functions such as accounting, financial and administrative tasks. Founded in 2004,Vantage Agora has offices in Cleveland and Dallas.