Clients operations

A customer’s value

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We have all heard of the phrase “The customer is right”. We have also heard of the phrase “The bible is right” (You can replace this by Kuran or Gita or whatever your religious preference maybe). This concept has been drilled into us with quotes from great people, “A customer is the most important visitor […]

Five Questions with Vantage Agora

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The CLE is home to a great variety of tech firms, from software companies to web companies to IT services businesses, and even some hybrid companies that cross all those lines.  Recently, I spent some time with Vantage Agora, an IT company located in Mentor. The company first became a member years ago, and recently […]

Social: Enter the Matrix

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We came across an interesting occurrence; in fact this has happened a few times before, we thought that this would be a good experience to share to a broader audience. Sequence of Events:   One fine Monday morning the CEO and COO of a company are out on a client visit. Later that afternoon the […]

Agora Times Research: How Back-office Can Get You More Customers

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Can YOU make your business solutions simpler with back-office and BPO solutions? Well, we can guarantee a YES! Back-office outsourcing/BPO is a service where a company uses an outside vendor/service provider to help with their daily operations. All companies use vendors to help with their business. Using a right back-office partner gives your business more […]

VA Standards: Logical & Physical Separation

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Logical and Physical Separation In the latter half of 2009 while we were in the process of acquiring our first new customer for the BPO operations of Vantage Agora other than our first customer we went through and discussed and put together systems and procedures that will make sure that there is no infringement of data […]

VA Research: Why a Producer’s Understanding of Risk Securitization is Important

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In today’s  Insurance Outsourcing market, the wholesaler or agent’s production role has remained traditional: prospect, service and understand the needs of existing clients, and perform the necessary due diligence to verify that the policy issued by the insurer is the one intended originally by the client. These activities are undertaken in an environment that is always being […]