Customer Satisfaction

Social: In Documentation Hell? find answers here!

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“Sorry Harsha, I haven’t been able to get back to you this week. It has been a week in Documentation Hell!‘, John (one of our customers) apologized to me over the phone.   “What happened John?”, I probed.   “It is the same thing as always” responded John “We have had a new growth spurt […]

Social Business Gaming Enterprise

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“I think I should just be a ‘B’ player in my organization. Jack tried to make a difference and was fired” announced Jane across the dinner table. I was shocked! Shocked because I was visiting friends and family over the holiday break and had visited with Jane after a long time. In all these years […]

Value of the Trainer

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For a long time I have tried to put on weight (Yes, you read it right :-)) to increase driving distance when I play golf. I have tried everything including working really hard at the gym and eating right. I thought I had tried it all and failed. My weight has remained the same since […]

Truth about media!

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Recently we all read/saw the news about the ‘Black out in India’ (Black Out = Power failure). Vantage Agora has two centers in India, which provides back office support to several US customers. Naturally, some of our customers asked us if VA operation was affected by the ‘Black Out’. I was in the US and I […]

If your business is not seen here you need help!

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  Let us face it, we have become more and more dependent on technology, so much that working without being connected seems ridiculous. As an early adopter to the internet it is no surprise to me that businesses are directly tapping their sales leads form Facebook, Linkedin, and other Social Media. As more and more […]

Social: Driving Blind!

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Over the last few weeks, Sudhir and I have talked to a number of CEO, COO, and CFO and at some point in the visit with them each one of them has agreed to NOT having visibility or Control over the activities of their company to the extent they would like. What does this mean? […]

Five Questions with Vantage Agora

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The CLE is home to a great variety of tech firms, from software companies to web companies to IT services businesses, and even some hybrid companies that cross all those lines.  Recently, I spent some time with Vantage Agora, an IT company located in Mentor. The company first became a member years ago, and recently […]

Social: Enter the Matrix

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We came across an interesting occurrence; in fact this has happened a few times before, we thought that this would be a good experience to share to a broader audience. Sequence of Events:   One fine Monday morning the CEO and COO of a company are out on a client visit. Later that afternoon the […]

Back office Trends You Should Know!

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I recently read an article in one of the magazines that said, ‘Offshoring of back office jobs to level off’. This article explains why this statement could be incorrect.  While it is evident that there have been fluctuations in the offshoring market, it should be noted that more than a decade of offshoring and productivity improvements […]

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