There are words in your company that people use that can eventually lead your company to mediocrity. Surprisingly they are not the traditional bleep words. These words are not considered bad in most societal frameworks either. Yet when it comes to achieving and winning teams, they are just deadly!
These dangerous words are adjectives like, “fantastic, extremely good, very high, super fast, etc.” Harsha-isms Rule #33
“What????!!!!!”, you say, “Why???#@*%!”
Most leaders and organizations fall into the trap of using adjectives and superlatives to explain the goods, products, and services because:
- They want impress the listeners/viewers
- They feel that people will say that is in adequate
- But mostly because they don’t know or can’t get to the exact numbers of their own organization.
If your problem is points 1 and 2, you need to focus on the your operations and bring the numbers up then trying to cover it up.
If the problem is 3, you need to get a system that can give you visibility into your operations and then help improve your operations.
At Vantage Agora we have built a patent pending operational excellence tool called Club VA.Rather than talk about how it can help your operations let me ‘eat my own dog food’ and show you want we have achieved.
Picture above shows numbers Vantage Agora Back-Office Operations team has achieved (5.4 sigma in quality and 6.0 in timely delivery) in over 4 million transactions for customers worldwide.
If you want to achieve similar results practice the following:
- Stop using adjectives and when someone in your organization does, ask for specifics and set a goal that you track EVERYDAY!
- To gain visibility and control over your organization through Club VA, go ahead and contact any one of us VA. We will be glad to help.
About Vantage Agora:
Vantage Agora (VA) is a global provider of social enterprise networks software products for operational excellence and back-office solutions for operations excellence along with consulting services for companies in the insurance, finance, and healthcare sectors. As a SSAE 16 Type II audited company, Vantage Agora utilizes advanced data processing and quality control systems on a secured network to ensure efficient, comprehensive management of back-office functions such as insurance, financial, and administrative tasks. Founded in 2004, Vantage Agora has offices in Cleveland and Dallas.