Its time to move ahead of the situations where your IT folks ruled your operations. YES!  With advanced and modern tools of technology, it has become very easy to run operations without the interference of IT. Better management systems, IT tools, storage of data on the cloud etc. has made it so very easy to set up your business! More so, we now have better availability of resources and talent not just to run your IT, but your operations as well. Companies llike Vantage Agora can help YOU leverage this so you make sure that your operations can drive IT successfully! For more information, click here... OR Watch an exclusive video from Vantage Agora to help YOUR operations gain more! ...

Back-office is making a BIG difference to the services industry today! Fresh news, is it??? I am sure you are curious to know why we made this statement. Well, the fact is that the Back-office processing is emerging to be a difference maker in the insurance services sector today. This is primarily because 1. Technology and tech tools have become a commodity. 2. Communication has become inexpensive 3. There are specialized companies that provide back-office as their prime service. These trends have enabled companies to vertically separate and get world class service to improve their operations. An efficient back-office in your business can make the difference and give you advantage in the marketplace!! Watch Vantage Agora's exclusive video for more information on how to efficiently handle your back office operations. Click here to watch now......

Overcoming Good Times! Yes! With growth comes delivery issues like people, quality, timely delivery, service level, customer satisfaction. How are you equipped to handle this?  The answer is simple, PPPP! Plan, People, Process, Projects.  Focus on Plan and People (Customers, Customer Service, Customer Service) people of your organization. Bring in partners that specialize in Process and Projects. Let them do the grunt work and repetitive work.  There are companies that specialize in back office operations. It is time to grow successfully by partnering. You have waited a long time for the customers to come in, are you going to shut your door on them or are you going work with your partners and ‘grow the pie and share the pie’? I am sure you will make the right call. Watch Vantage Agora's exclusive video for more information on how to efficiently handle your back office operations. Click here to watch now......

Even after all these years of doing business, both as a customers and as a supplier, I am constantly amazed with the number new tricks that suppliers come up with to try and make a buck extra from a customer and vise-versa. Much like the “Masked Magician Show” in this article we try to demystify the service pricing and tell you what other service providers hold as a secret. Read this to make sure that you don’t leave any money on the table and yet have a win-win relation with you supplier! Goal: Whether you are a company that is working with a service provider for the first time or if you have been already been working with one, you want to make sure that you are getting the best value for your money. Background: In order to achieve your goal, you have to first start by understanding your internal costs for the service in question. From what we have seen the components of the cost are: Labor: Direct salaries, bonuses Benefits and Insurance: Health, medical, perks, travel, out of pocket expenses Infrastructure: Building, electricity, water, security, sanitation, etc., IT: Computers, Phones, Internet, Servers, ISP, cloud, IT department personal costs, software, upgrades...

"What????!!!" We are surprised if this was your reaction reading this title. From our collective experience of over 100 years of operational management, it is very clear that in order to manage, grow, and keep operations (Delivery or Operations or Back Office, whatever you want to call it) the "C" level people of the organization have to measure themselves and their bonuses based on the same Key Result Area (KRA) as the rest of the organization. "Huh!!!!! Now this is even more twisted" you say "How can the COO have the same performance measure or KRA as a individual contributor?" It is really straight forward. A well-structured Key Result Area (KRA) for an organization in most services companies for delivery is 'Time' and 'Quality' on all projects. "Great!" you say, "But how do I split this up as I go down the rank?" Here is the solution. Most services companies run on projects on daily delivery or monthly delivery cycles. Make sure that every day, every, week, every month all your projects measure to expected 'Timely' and 'Quality' delivery. "Sounds good, but how do I do that?" The best way to measure these key metrics is through a well defined dashboard...